Frequently Asked Questions

We brew chai the way it’s meant to be — bold, flavorful, and rooted in tradition. From handcrafted blends to instant sachets and iced teas, every product is inspired by global chai culture and crafted for the modern lifestyle.

Yes! Our loose-leaf tea blends are made with high-quality tea leaves, real spices, and pure ingredients — no artificial flavors. Our Instant Chai sachets, however, are formulated using the highest quality extracts and our proprietary blends for the perfect chai cup on the go.

Many of our blends are vegan when prepared with plant-based milk. Our instant sachets are dairy-based, but we’re developing more plant-friendly options soon.

Chai is tea. In Hindi, “chai” means tea. So technically, “chai tea” means “tea tea.” We just call it chai — authentic, the way it should be.

Brew them like a traditional chaiwala would — simmer with water, milk, and sugar (to taste), then strain and enjoy. No shortcuts, just soul.

Use a French press, electric kettle + strainer as an alternative fix. Make sure you keep it brewing for longer. Or grab our instant sachets for a quick fix.

Absolutely. Brew it strong, pour over ice, add milk, and you’ve got the perfect summer chai.

We currently ship across the UAE and GCC. Our Amazon store is coming soon, including shipping to more countries.

UAE & GCC: 1–3 business days

We stand by our chai. If you’re not satisfied, reach out within 14 days of delivery and we’ll make it right.

Our base blend is a curated mix of teas sourced directly from Assam, India, and Kenya. We took great care to select sustainable and socially conscious tea estates through our partners at Lipton Tea & Infusions. This tea is then blended and crafted with real, locally sourced spices here in the UAE.

We’re moving toward recyclable and eco-conscious packaging across all categories.

You can visit our cafés in Dubai, find us at events and festivals, or catch our chai food trucks across the UAE. If you’re travelling, make sure to grab your cup at any of our outlets in DXB Airport T3 at Concourse A, B, or C.

Yes — from global brands like Oatly and Converse to local heroes, we love to collaborate. Reach out if you want to co-create something bold.

It’s a tribute to the street-side chai makers (“chaiwalas”) who’ve kept chai culture alive for centuries. We’re carrying that tradition into a new generation.